No, as the products are already imported and ready for local delivery.

Please contact our customer support team at support@trustana.com and we will inform you when the product is available again.

No there isn’t. We will be able to accept your order as long as the minimum order quantity (MOQ) for each item is met. You may find the MOQ details on each of the respective product listings.

Our Food & Beverage stocks have a minimum guaranteed shelf life of 3 months* from the date of shipment.

However, in the unlikely event that the goods you received have expired or are damaged, please reach out to our customer support team at support@trustana.com.

*for regular priced items

To place an order, first create an account here. Once your account is created, browse our collection of products and add them to your cart.

When you are ready, select the “Checkout” button, confirm your order details and delivery address. Submit your order and complete payment. 

If you have a discount code, you will need to enter this on the Checkout page for the offer to be automatically applied. Please note that we are unable to apply the discount after checkout.

You will receive a confirmation email upon successful checkout. Another email with your tracking number will be sent once your order is shipped.
Please reach out to our customer support team at support@trustana.com with your Name and Order ID if you run into any issues.

Please contact our customer support team at support@trustana.com.

Orders may only be changed or cancelled prior to being shipped. Please reach out to our customer support team at support@trustana.com as soon as possible.
Refer to our terms of service for more details.

We are sorry that you are dissatisfied with our products. Please refer to our refund policy. If you still need further assistance, please contact our customer support team at support@trustana.com and let us know how we can help.

Refer to our terms of service for more details.

We accept e-payments via credit cards (Visa, Mastercard, AMEX), Paypal, Apple Pay and Google Pay.

You will be prompted to complete payment online during checkout. Simply enter your credit card information (or your preferred payment method) to proceed.

We do not offer credit terms at the moment.

Yes, our store is PCI Level 1 compliant by default so you can rest assured your payment info and personal data are safe.

What is PCI?

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

If you have a discount code, you will need to enter this on the Checkout page for the offer to be automatically applied. Please ensure that you have met the terms and conditions required to activate the discount.

If you require further assistance, please contact our customer support team at support@trustana.com

We currently ship to Singapore and Malaysia.

Your shipping fee will be auto-calculated at checkout. For fees and delivery lead time, refer to our guide.

Upon order confirmation, your order will be shipped within 1-2 working days. You will receive an email with a link to your tracking information once your parcel has been shipped from our warehouse.

Your order will be shipped from our warehouse and depending on your region, will take an estimated 3-10 days to reach you. Our Delivery Partner will attempt to contact you to confirm delivery.

To track an order, click on the tracking link in your shipping confirmation email and enter your tracking number (found in the same email) when prompted.

If you encounter any discrepancies in your order, please reach out to our customer support team at support@trustana.com with your Name, Order ID and issue faced within 3 days from your delivery date. We will do our best to assist you in resolving the matter.

We are offering dropshipping to a select group of partners at the moment. If you are keen to explore further, please indicate your interest via this form and we will arrange for a discussion.

Still have questions or need additional help? Contact us via email.